Direct Banker Representative - Bilingual Banking Support

About Us

Our professional Firm has over 70 years of experience, and we are ranked 5th nationally and 9th globally as part of Crowe Global. We provide the best advice so that our clients can make Smart Decisions!

Join our team as a: Bilingual Banking Support (Axos)

What are we looking for?

• Languages: Advanced or native English (bilingual with no marked accent).
• Experience: Previous experience in call centers is preferred, specifically in sales or collections due to the commercial focus of the role.
• Technical Skills: Ability to quickly learn technological tools, systems, and applications.
• Multitasking: Proficiency in handling up to 5 systems simultaneously.

What do we expect from you?

• Customer Support: Provide support, clarifications, and customer service related to bank accounts.
• Inbound Management: Handle approximately 60 inbound calls per day.
• Sales Focus: Offer additional products (pre-approved credits, mortgages, etc.) to customers at the end of each call.
• Agility: Efficiently navigate through multiple software applications while maintaining high service standards.

What do we offer?

• Competitive Salary: Includes performance evaluations and annual increases.
• Statutory Benefits: Full compliance with Mexican Labor Law (IMSS, Infonavit, SAR), Christmas Bonus (Aguinaldo), Vacation Premium and a Severance plan.
• Incentive Bonuses: Monthly bonuses for Punctuality (10%) and Attendance (10%).
• Work Schedule: Monday to Friday, 8 hours a day, within a 6:00 am – 6:00 pm window.
• Training: Fully paid training starting from the first week.
• USA Holiday Schedule: We observe and compensate based on U.S. federal holidays rather than Mexican holidays.
• Growth Opportunities: Potential for promotion through our "Bench" structure for high-performing agents.
• Location: Tijuana, Baja California.

Selection Process

If you meet the requirements, our process includes:

1. Initial Filter: TA interview and skills testing (English, typing speed, and psychometric).
2. Operations Interview: Final interview with the Area Manager and Supervisors.

Together we will achieve great results!